Refund policy

MEGGIE STYLE LTD - RETURN & REFUND POLICY

Last updated: October 2026

At Meggie Style, we take pride in the quality and craftsmanship of our hosiery. If you are not completely satisfied with your purchase, we offer returns in accordance with UK Consumer Contracts Regulations 2013 and consumer protection laws.

1. 14-DAY CANCELLATION & RETURN PERIOD
Under UK distance selling regulations, you have the right to cancel your order and request a return within 14 calendar days of receiving your item. 

To be eligible for a return:
- The return request must be submitted within 14 days of delivery.
- The product must be completely unused, unworn, and in the exact condition you received it.
- The item must be in its original packaging with all labels and protective seals intact.

2. HYGIENE & HEALTH PROTECTION EXEMPTION (SEALED PACKAGING)
Due to hygiene and health protection reasons, hosiery and pantyhose products CANNOT be returned or refunded once the outer packaging or hygiene seal has been opened, unsealed, broken, or tampered with. 

If an opened or tried-on item is sent back to us, it will not be eligible for a refund or store credit and will be disposed of or returned to you at your expense.

3. HOW TO INITIATE A RETURN
To request a return, please contact our support team at contact@meggiestyle.com with:
- Your order number
- The reason for return
- Confirmation that the item packaging remains unopened and sealed

Once approved, we will provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

4. RETURN SHIPPING COSTS
Unless the item is confirmed to be defective or damaged upon arrival, you (the customer) are responsible for paying all return shipping costs. We strongly recommend using a trackable postal service (such as Royal Mail Signed For) as we cannot be held responsible for return items lost or damaged in transit. Return shipping fees are non-refundable.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please email us within 48 hours of receipt at contact@meggiestyle.com with your order number and photo evidence of the fault. 

Under the UK Consumer Rights Act 2015, if an item is confirmed defective or incorrect, we will promptly arrange a free replacement or issue a full refund including return postage costs.

6. REFUNDS
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. 

If approved, your refund will be processed automatically to your original method of payment within 5–10 business days. Please note that original standard shipping charges (if applicable) are refundable, but express or upgraded shipping charges are non-refundable.

7. CONTACT US
For any questions regarding returns, cancellations, or refunds, please contact us:
Trade Name: Meggie Style
Legal Name: Meggie Style Ltd
Email: contact@meggiestyle.com
Physical Address: 32 Moat Place, Northampton NN1 2SA, United Kingdom
Company Registration Number: 17444399 (Registered in England & Wales)